FAQs
  • How does MUNCH:ON work?
  • How do I turn MUNCH:ON at my location?
  • How do I order?
  • What are the types of meals offered?
  • How will I know if my order has been placed?
  • Can I place a group order?
  • Can I order in advance?
  • Can I cancel my order once it has been placed?
  • Is the food always the same?
  • Can I customize my order?
  • Is there a minimum order of delivery fee?
  • How will I know when my food has been delivered?
  • Do I need to be available to pick up my food when it’s delivered?
  • What do I do if I’m not happy with my delivery?
  • Why was 1.00 charged to my credit card when I signed up?
  • Can I rate my meal?
MUNCH:ON PRO FAQs
  • What is MUNCH:ON Pro?
  • What do I need to sign up? Is pro available to everyone?
  • How do I manage my membership?
  • What happens after my free trial?
  • Do I have to order everyday?
  • How many lunches can I order a day at under ?
  • What meal and restaurant options will I get?
  • How much does the food typically cost? How much am I saving?
  • What if I don’t like the options that you show me?
FAQs

How does MUNCH:ON work?

Here’s the deal:

A fresh menu every day
Meals from top restaurants, all under ر.س & free delivery.

Place your order
Like something? Just order it before the cut off time and it'll never be late.

Enjoy your meal
We'll notify you once it's delivered. Rate your food so we know you better.

Booya! It’s that simple.

HOW DO I TURN MUNCH:ON AT MY LOCATION

Easy. Tell us where you’d like your food delivered. Whether it’s your home, office, or both, we’re most probably feeding you. If we’re not, then it’s because we need more people around you to sign up. So, spread the word & help us be your food friend. If you need more info, shoot us an email at [email protected], we’d be happy to have a conversation.

How do I order?

You can place your order online through our website or mobile app. Be sure to look for the order confirmation notification to follow.

WHAT ARE THE TYPES OF MEALS OFFERED?

We offer a variety of options to meet any sort of dietary restriction from multiple restaurants each day– non-vegetarian, vegetarian, vegan,lowcalorie meals, etc.

How will I know if my order has been placed?

You will receive an order confirmation once your order has been placed. We will also email you a payment receipt confirming your order details. If you do not receive these, there may be a problem with the payment method we have on file. Feel free to email us at [email protected] or use the chat option on the left hand side of your menu in the website or the ‘Account Settings’ on the app.

Can I place a group order?

To place a group order go online and order the quantity you’d like! Sharing is catering. Did you know we do catering too? For the easiest group ordering experience contact our catering team at [email protected] or head to our catering page catering.lunchon.ae to order.

Can I order in advance?

Yes, you can preorder and edit your orders at any time before the cut-off.

Can I cancel my order once it has been placed?

Yes, you can cancel your order any time before the meal cut-off time in the ‘Manage Orders’ section. We will then automatically provide you with MUNCH:ON credits to use on your next order. If you’d like to request for a refund, get in touch with our chat support team and they’ll fix you up.

Is the food always the same?

Nope, we change up our restaurants and pick the best options from their menus, getting you the best variety of cuisines. Don’t worry though, if we notice that a particular dish or restaurant is your favorite, we’ll feature it more often.

Can I customize my order?

No, unfortunately you can’t. It's one of the ways we can keep our prices so low.

IS THERE A MINIMUM ORDER OR DELIVERY FEE?

Not for meals. You pay the amount you see. If you’re placing an order for groceries, we may charge you a small delivery fee to ensure the convenience of next day delivery.

How will I know when my food has been delivered?

You will receive a notification message once your food has been delivered to its designated location.

Do I need to be available to pick up my food when it’s delivered?

Nope! If you’re ordering from the office, your order will be delivered to a designated common location so no need to interrupt what you are doing. We’ve got you covered. If you’re ordering from home, your food will be dropped off at your doorstep.

What do I do if I’m not happy with my delivery?

We definitely want to hear about it. Contact us via chat or shoot us an email at [email protected] so we can sort it out.

Why was 1.00 charged to my credit card when I signed up?

When adding a new card our payment provider will deduct an amount of 1.00. Don’t worry, this amount will only be authorized and is never charged. If for any reason, your bank actually charges you for this amount, our system will immediately reimburse you.

Can I rate my meal?

Yes, once your order is delivered you will be asked to give it a rating from 1-5 and feel free to leave a comment. This will help us serve you better and will be directly communicated to the restaurant.

MUNCH:ON PRO FAQs

What is MUNCH:ON Pro?

MUNCH:ON PRO (or “PRO”) is a monthly membership which gives you access to your daily lunch for under ر.س with free delivery. There is a -day free trial which renews thereafter at per month.

What do I need to sign up? Is Pro available to everyone?

The PRO membership is currently available to users in select areas of the UAE. If you are an eligible user, you’ll be able to sign up by clicking “Start Free Trial” on the MUNCH:ON PRO landing page. You must have a verified mobile phone number, verified via SMS during sign up or from your Account Settings.

How do I manage my MEMBERSHIP?

You can view and manage your PRO membership details in the “Basic” section of the Profile page or under the MUNCH:ON PRO section in your Account Settings on the app.

I cancelled by mistake, can I restart my MEMBERSHIP?

If you cancelled during your free trial period, you will no longer be eligible to use the remaining time on this offer. If you accidentally cancelled your membership and wish to stay on PRO, you need to become a paid member. To find out more, email us at [email protected]

What happens after my free trial?

Your membership renews automatically at per month so you can continue enjoying MUNCH:ON PRO with daily lunch for under ر.س.

Do I have to order every day?

No, just order whenever you like!

How many lunches can I order a day at under ر.س?

You get one order per day at the PRO price of and any additional orders that day will be charged at the regular price.

What meal and restaurant options will I get?

Your meal and restaurant options will vary on a daily basis based on your home or company address.

How much does the food typically cost? How much am I saving?

Meals vary in price but average at about . Pro customers get those same meals at the Pro price of .

What if I don’t like the options that you show me?

We do our best to show options that you'll love, but if that's not the case please let us know! Email us at [email protected]